Privacy Policy

Effective date: May 21, 2026

This Privacy Policy explains how Tonus SH.P.K. (“Tonus”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you use the Tonus Health mobile app, website, and related services.

Developer name as shown in App Store: Tonus SH.P.K.
Developer name as shown in Google Play: Tonus SH.P.K.
Privacy contact: [email protected]
Registered address: Rruga Dardania, A21, H1, Nr. 29, Fushë Kosovë, Republic of Kosovo

1. What Tonus Health Is

Tonus Health is a wellness and nutrition companion app. It may provide calorie estimates, meal logging, Tonus recipes, nutrition-related content, blog content, code redemption, and loyalty access connected to Tonus products.

Tonus Health is not a medical device. The app does not provide medical advice, diagnosis, treatment, disease prevention, or emergency services.

2. Information We Collect

Depending on how you use the app, we may collect the following categories of information.

Account Information

• Name or display name
• Email address
• Login credentials or authentication identifiers
• Account settings
• Language and country preferences

Nutrition, Wellness, and App Profile Information

• Age range or date of birth, if requested
• Sex or gender, if requested
• Height, weight, activity level, and goal preferences, if requested
• Calorie targets and nutrition goals
• Meal logs and food entries
• Recipe preferences
• Weight or progress entries, if you choose to add them
• Streaks, app activity, and loyalty status

This information may be considered sensitive personal data or health-related data in some jurisdictions.

Meal Photos and Camera/Photo Data

If you use the photo scanner, you may upload or capture meal photos. We use those photos to estimate food items, portions, and approximate calories.

Important:

• Calorie estimates from photos are approximate.
• We do not use meal photos for medical diagnosis or treatment.
• We do not use meal photos for advertising.
• Meal photos are processed to provide the photo scanner result. Unless you choose to save a meal entry that includes the photo, meal photos are not kept as permanent account content and are deleted after processing or after a short technical processing period.

Tonus Code Redemption Data

When you redeem a Tonus package code, we may collect:

• The code entered or scanned
• Redemption date and time
• Account receiving the benefit
• Access days or loyalty benefits added
• Fraud-prevention and abuse-prevention signals

Device, Usage, and Technical Data

We may collect:

• Device type, operating system, app version, and language
• IP address and approximate region
• App usage events
• Crash reports and diagnostics
• Security logs
• Push notification token, if you allow notifications

Support Communications

If you contact us, we may collect your name, email address, issue description, screenshots, and any other information you choose to send.

3. How We Use Information

We use information to:

• Create and manage your account
• Provide calorie tracking, meal logging, recipe recommendations, and app features
• Process meal photos and generate approximate calorie estimates
• Manage Tonus code redemption and loyalty access
• Personalize app content and Tonus recipes
• Send service notifications, support messages, and important account updates
• Improve app performance, reliability, and user experience
• Detect fraud, code abuse, security incidents, and unauthorized activity
• Comply with legal obligations and store requirements

We do not sell your personal information.

We do not use health-related, nutrition, meal, weight, or wellness data for targeted advertising.

4. Legal Bases For Processing

Where applicable, we process personal data under one or more of the following legal bases:

• Performance of a contract: to provide the app and account services you request
• Consent: for optional features such as camera/photo access, push notifications, and certain health-related inputs
• Legitimate interests: to secure the app, prevent fraud, improve performance, and provide support
• Legal obligations: to comply with laws, store requirements, and valid legal requests

You may withdraw consent where processing depends on consent, but this may limit some app features.

5. How We Share Information

We may share information with service providers that help us operate the app, such as:

• Cloud hosting and database providers
• Authentication providers
• Analytics providers, if analytics is enabled
• AI or photo-analysis providers, if photo scanning is enabled
• Crash reporting providers, if crash reporting is enabled
• Email and customer support providers

These providers may process information only to provide services to us and must protect the data according to their agreements with us.

We may also share information:

• If required by law, regulation, legal process, or government request
• To protect users, Tonus, or others from fraud, abuse, or security threats
• In connection with a business transfer, merger, restructuring, or acquisition, if legally permitted

6. Data Retention

We keep information only as long as reasonably necessary for the purposes described in this policy.

Typical retention periods:

• Account data: while your account is active
• Meal logs, goals, and progress data: until you delete them or delete your account
• Code redemption records: retained for as long as needed to prevent duplicate code use, fraud, and abuse, and generally for the life of the code-redemption program unless deletion is legally required
• Support messages: retained for up to 24 months after the last support interaction, unless a longer period is needed for legal, security, or dispute reasons
• Security logs and crash reports: retained for up to 12 months, unless a longer period is needed to investigate abuse, fraud, security, or technical incidents

When you request account deletion, we delete or anonymize personal information unless we must retain limited records for legal, security, fraud-prevention, or accounting reasons.

7. Account Deletion

If the app allows you to create an account, you can request deletion of your account and associated data.

Use the account deletion page:

Account Deletion

You may also contact [email protected].

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export or receive a copy of your data
• Object to certain processing
• Restrict certain processing
• Withdraw consent
• Complain to a data protection authority

To exercise rights, contact [email protected].

9. Security

We use reasonable technical and organizational measures to protect personal data, including encryption in transit, access controls, and monitoring for abuse.

No system is perfectly secure. You are responsible for keeping your login credentials confidential.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international data transfers.

11. Children

Tonus Health is not intended for children under 13. In countries where a higher age of digital consent applies, the app is not intended for children under that age unless parental consent is provided where legally valid.

If you believe a child has provided personal data without proper consent, contact [email protected].

12. Third-Party Links

The app or website may link to third-party websites or services. We are not responsible for their privacy practices.

13. Changes To This Policy

We may update this Privacy Policy from time to time. We will update the effective date and, where required, notify users of material changes.

14. Contact

Tonus SH.P.K.
Rruga Dardania, A21, H1, Nr. 29, Fushë Kosovë, Republic of Kosovo
Privacy email: [email protected]
Support email: [email protected]